Frequently Asked Questions

U.S. standard shipping is free on every order, with no minimum, including eligible discounted orders. Items may arrive in separate parcels. Availability and any applicable taxes are confirmed at checkout.

Delivery estimates vary by product, delivery method, and destination address. All timeframes are estimates, not guaranteed arrival dates. Check the product page for any verified option-specific estimate.

Tracking is provided after an item ships and valid tracking details are received.

Contact us as soon as possible. During our launch period, we can consider same-price size or color changes only when the order can still be edited and the requested option is in stock. Changes are not guaranteed.

Certification information is shown only when it has been verified through manufacturer documentation. Always follow the manufacturer’s instructions.

No. HaloHaha offers a curated selection of pet essentials, including clearly identified products from established third-party brands.

Follow the care instructions on the product page, packaging, or manufacturer label. If anything is unclear, use our contact form.

Request an eligible change-of-mind return within 30 days of delivery. Inspect before removing tags, washing or pet use. Items must be unused, unwashed and complete with original attached tags and product packaging. Customer-paid return postage applies; the return location may be overseas. Opening ordinary outer packaging to inspect is allowed. Faulty or incorrect items and mandatory consumer rights are handled separately. Read the full returns policy or email support@halohaha.store.

General enquiries: hello@halohaha.store

Orders and tracking: orders@halohaha.store

Product questions and after-sales support: support@halohaha.store

For order enquiries, please include your order number.